Nhằm đáp ứng nâng cấp môi trường sống cũng như gia tăng tiện ích cho khách hàng, Công ty CP Đầu tư và Dịch vụ PSM đã nhanh chóng khởi động quản lý số hóa cho dự án tòa nhà của mình bằng công nghệ phần mềm quản lý tòa nhà Landsoft Control.
1. Xây dựng quy trình quản lý dịch vụ tòa nhà tối ưu trên phần mềm:
Sử dụng phần mềm mang lại cho Công ty CP Đầu tư và Dịch vụ PSM giải pháp quản lý dịch vụ hoàn hảo cho tòa nhà.
Phần mềm quản lý tổng quát toàn bộ mặt bằng trong tòa nhà, trong đó gồm có căn hộ cùng các mặt bằng dùng chung trong tòa nhà đều được quản lý chặt chẽ và chi tiết trên hệ thống phần mềm. Tính năng này giúp ban quản lý không chỉ theo dõi được công nợ dịch vụ của từng căn hộ mà còn theo dõi được tổng thể các mặt bằng nhanh chóng hơn.
Đặc biệt, phần mềm còn là cánh tay đắc lực giúp ban quản lý có thể quản lý và kiểm soát chặt chẽ các dịch vụ sử dụng trong tòa nhà như dịch vụ điện, nước, thẻ xe, điều hòa, gas,…tại từng mặt bằng, từ đó thắt chặt quản lý dịch vụ tòa nhà minh bạch, khoa học và nhanh chóng hơn.
2. Phần mềm quản lý tòa nhà nâng cao sự hài lòng cho cư dân cùng khách hàng trong tòa nhà:
Phần mềm quản lý tòa nhà Landsoft Control không chỉ là công cụ đắc lực giúp ban quản lý có thể quản lý chặt chẽ thông tin, chính sách, lịch sử giao dịch của cư dân và khách hàng trong tòa nhà, mà phần mềm còn là giải pháp tối ưu giúp nâng cao sự hài lòng cho khách hàng cùng cư dân tốt nhất.
Khi sử dụng phần mềm Landsoft Control, cư dân cùng khách hàng có thể tương tác với ban quản lý nhanh chóng và dễ dàng hơn. Cư dân có thể trực tiếp gửi yêu cầu hoặc báo cáo sự cố tới ban quản lý thông qua hệ thống, theo đó ban quản lý cũng nhanh chóng tiếp nhận yêu cầu, phân bổ nhiệm vụ cho các bộ phận và quản lý quá trình giao việc trên phần mềm, theo dõi tình trạng xử lý công việc nhanh chóng và tức thời.
Đồng thời, Landsoft Control còn tích hợp tính năng SMS, Email Marketing giúp Công ty CP Đầu tư và Dịch vụ PSM nâng cao hiệu quả chăm sóc khách hàng ưu việt.
3. Số hóa mô hình quản lý tòa nhà nhanh chóng và hiện đại hơn:
Nếu trước đó công ty phải tiêu tốn khá nhiều thời gian và nhân sự vào các quy trình quản lý rườm rà trên Excel thì giờ đây, khi sử dụng phần mềm Landsoft Control, mọi quy trình quản lý trong tòa nhà đều được thực hiện nhanh chóng, hiện đại và bảo mật trên nền tảng số.
Phần mềm quản lý chặt chẽ và bảo mật hợp đồng thuê trong tòa nhà cùng với hóa đơn, giấy báo trên hệ thống, đồng thời Landsoft Control cũng minh bạch các khoản phí quản lý, sổ quỹ và công nợ trong tòa nhà.
Đồng thời hệ thống báo cáo thống kê trên phần mềm cũng giúp nhà quản lý có thể theo dõi được tình hình vận hành tòa nhà mọi lúc mọi nơi.
4. Tăng cường tiện ích cư dân và nâng cao chất lượng dịch vụ qua App My Home Vime:
Bên cạnh việc ứng dụng phần mềm Landsoft Control, Công ty CP Đầu tư và Dịch vụ PSM còn nâng cao chất lượng dịch vụ và tối ưu phục vụ khách hàng tốt hơn qua App My Home Vime.
Ứng dụng vừa là cánh tay phải hỗ trợ cho ban quản lý và đội ngũ nhân sự hoàn thiện công việc hiệu quả và nhanh chóng hơn, mà còn là giải pháp nâng cao trải nghiệm cho cư dân cùng khách hàng trong tòa nhà.
Trong đó, khi cư dân và khách hàng sử dụng App My Home Vime có thể nhận được tin tức từ ban quản lý nhanh chóng hơn, cư dân cũng có thể trực tiếp gửi thông báo sự cố, báo lỗi hay nhận xét về dịch vụ ngay trên ứng dụng tại di động của mình.
Đồng thời App Mobile cũng hỗ trợ cư dân đăng ký dịch vụ tiện ích trong tòa nhà, theo dõi thông báo phí, xem lịch sử thanh toán và tra cứu thông tin ban quản lý đăng tải trên ứng dụng nhanh chóng và tiện dụng hơn.
Đối với ban quản lý, App My Home Vime là công cụ đắc lực hỗ trợ công việc hiệu quả. Ứng dụng quản lý toàn bộ danh sách dịch vụ và tiện ích cư dân đăng ký, hỗ trợ ghi chỉ số điện nước tại các mặt bằng dù không có internet và báo cáo dịch vụ chi tiết, đồng bộ với hệ thống phần mềm.
Tựu chung lại, sử dụng phần mềm di động nói riêng hay các ứng dụng công nghệ cao khác vào hoạt động quản lý vận hành tòa nhà nói chung không chỉ mang lại lợi ích về tối ưu chi phí mà còn giúp nâng cao hiệu quả quy trình, tạo ra lợi thế cạnh tranh vượt trội cho doanh nghiệp. Trong bối cảnh thế giới đang tiến tới chuyển đổi số, những công nghệ hiện đại giúp cuộc sống con người trở nên tiện nghi và thông minh hơn, việc đầu tư mạnh tay nghiên cứu phát triển công nghệ trong lĩnh vực thiết yếu như quản lý tòa nhà là vô cùng xứng đáng để tạo ra lợi thế cạnh tranh không thể bị thay thế cho doanh nghiệp.
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